1. What Type of Information Do We Collect?

    We only collect basic information, such as your name and email address, for communication purposes. Additionally, when you conduct a transaction on our website, we collect personal information such as your name, address, and email address. This information is used solely for the purposes stated below.

  2. How Do We Collect Information?

    When you conduct a transaction on our website, as part of the process, we collect the personal information you provide, such as your name, address, and email address. This information will be used for the specific purposes mentioned in this policy.

  3. Why Do We Collect Personal Information?

    We collect both Non-personal and Personal Information for the following purposes:

    • To provide and operate our services;
    • To offer customer assistance and technical support;
    • To contact visitors and users with service-related notices or promotional messages;
    • To create aggregated statistical data that may be used to improve our services;
    • To comply with applicable laws and regulations.

  4. How Do We Store, Use, Share, and Disclose Your Personal Information?

    Our company’s website is hosted on the 5gearstudios.com platform. Your data may be stored through our platform's data storage, databases, and general applications. We store your data on secure servers protected by firewalls.

    All direct payment gateways used by our company adhere to the standards set by PCI-DSS, managed by the PCI Security Standards Council, which includes brands like Visa, MasterCard, American Express, and Discover. PCI-DSS standards help ensure the secure handling of credit card information by our services and providers.

  5. How Do We Communicate with Site Visitors?

    We may contact you to:

    • Notify you regarding your account;
    • Troubleshoot issues with your account;
    • Resolve disputes or collect fees owed;
    • Request feedback via surveys or questionnaires;
    • Send updates about our company;
    • Enforce our User Agreement, national laws, and any agreements we have with you.
    • We may contact you via email, telephone, text messages, or postal mail for these purposes.

  6. How Do We Use Cookies and Other Tracking Tools?

    Third-party services, such as Google Analytics or other applications, may place cookies or use other tracking technologies through our platform. These services have their own policies on how they collect and store information, and their practices are not covered by this Privacy Policy.

  7. How Can Visitors Withdraw Their Consent?

    If you no longer want us to process your data, please contact us at [info@5gearstudios.com] or send us mail to:
    5 Gear Studios,
    6-411 Confederation Pkwy,
    Concord, ON.

  8. Privacy Policy Updates

    We reserve the right to modify this Privacy Policy at any time, so please review it regularly. Any changes will take effect immediately upon being posted on this website. If we make material changes, we will notify you here so that you know what information we collect, how we use it, and under what circumstances we may disclose it.

  9. Questions and Contact Information

    If you would like to access, correct, amend, or delete any personal information we have about you, please contact us at [info@5gearstudios.com] or send us mail to the address above.